Trump White House

Trump’s Bizarre Management Style Is Bringing Chaos to the White House

Between his impulsive hiring process and unusual “open door” policy, Washington is on edge.
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By Nicholas Kamm/AFP/Getty Images.

President Donald Trump, who was better known for playing a billionaire on a reality TV show than for his actual, decidedly mixed record as a businessman, has brought more of the former than the latter to the White House. Instead of drafting policies to create jobs, Trump has held a series of photo ops with C.E.O.s to take credit for investments that were already in the works. Instead of moving forward with his promised trillion-dollar infrastructure plan, which has since been punted to next year, Trump spent his first weeks in office obsessing over his approval ratings and ranting against the media for their reporting on the size of his inauguration crowd. While the stock market has soared on hopes that the Republican president will slash corporate and individual tax rates, Wall Street analysts are starting to worry that a lack of real leadership, and general mismanagement throughout the upper echelons of government, will derail any pro-business initiatives the president had planned.

Despite selling himself as the ultimate decider-in-chief, the role he made famous as the host of The Apprentice, Trump’s greatest managerial sin might be his crippling indecision. Earlier this month, as Trump struggled to corral the various competing power centers he had set up within his West Wing, the president reportedly polled his guests at Mar-a-Lago about what to do with Sean Spicer and Reince Priebus, both of whom were then out of favor, just as he had crowdsourced the hiring process for vice president and secretary of state. Trump spent weeks unsure how to deal with disloyalty by his national security adviser, Mike Flynn, and only asked for his resignation three days after media reports emerged that Flynn had been less than forthcoming about the content of his conversations with the Russian ambassador.

At the same time, Trump can be recklessly impulsive, baffling those around him. Occasionally, his gut instincts pay off, such as when he picked Neil Gorsuch as his Supreme Court nominee after just one 40-minute meeting with, Politico reports. But all too often, his propensity to go with his first impressions has backfired. Six staffers who had already been working at the White House after Trump’s inauguration were fired last week after they failed to pass their background checks. Billionaire Vincent Viola, who Trump tapped as his Army Secretary, removed himself from consideration after it was reported that he was about to buy a stake in an airline with several government contracts, while Anthony Scaramucci lost out on a plum White House position after he sold his investment firm to a Chinese conglomerate. Former Fox News contributor Monica Crowley resigned from her position on the National Security Council when it emerged that she had plagiarized her dissertation. Most famously, Andy Puzder, Trump’s pick for Labor Secretary, was forced to withdraw after it came to light that he had hired an illegal immigrant housekeeper and did not pay her taxes, and that there was a videotape of his ex-wife alleging that he had physically abused her.

Trump’s chaotic managerial style is reportedly complicated by the unusual ease with which allies and advisers can gain access to the Oval Office. In the past, the president’s time was strictly guarded by his chief of staff, limiting face time with his staffers and, more important, restricting the flow of information to a small number of trusted gatekeepers. The Trump White House, on the other hand, has no such chain of command. As Politico reports, Trump has an “open door” policy that grants a long list of people “walk-in privileges”—including everyone from Steve Bannon and Jared Kushner all the way down to lower-level staffers like former Apprentice winner Omarosa Manigault. Staffers normally on the periphery can easily gain access to the president by putting in a request with his assistant. “I’ve never been told no,” one staffer told Politico.

The lack of control over intra-office communication and the president’s extemporaneous decision-making process has already spawned one minor White House scandal. Kellyanne Conway, who has frequently bragged about her “walk-in privileges,” was apparently sidelined after she told reporters earlier this month that Flynn had the full confidence of the president, citing a conversation she had with Trump, just hours before Flynn resigned, leaving Conway struggling to explain her previous statement. After a week of radio silence, Conway returned to the air on Fox News to assert her dominance. “I’m not [sidelined]. Somebody’s trying to start trouble,” she told Sean Hannity, explaining that she has been out house-shopping and looking for schools for her four children.